Florida’s New Consumer Advocate Tackles Open Hurricane Michael Claims
Florida’s new Insurance Consumer Advocate Tasha Carter has been busy since taking office August 1. With more than 12,000 Hurricane Michael claims still open, according to the Florida Office of Insurance Regulation, one of Carter’s top priorities has been to investigate the reason for the open claims from the devastating Category 5 storm and how the recovery process can be improved going forward.
Carter, who has been with the Florida Department of Financial Services for 17 years, said her new role as the state’s insurance consumer advocate is just slightly different than what she did for DFS previously as director of the Division of Consumer Services for nine years. Now, instead of focusing on assisting individual consumers on a one-on-one basis, she said she is looking at opportunities to advocate on behalf of all insurance consumers.