News & Updates


Insurance Adjusters Busy

Posted By: Ken Amaro 3 hrs ago

JACKSONVILLE, FL — Last weekend, Ken Roth’s home was sitting in a lake, his entire two and a half acres were completely submerged in water.


"As you can see we’re wiped out don’t know what else to say," says Roth. To get to his front door meant plodding through 36 inches of standing water. Inside his home everything is waterlogged.

"We have so much, I hope I have enough insurance to take care of it," says Roth.

Now that the water has receded an insurance adjuster from Hartford Insurance is assessing the damage inch by inch.

"He hasn’t said anything, he’s doing what he’s got to do," says the retiree. The adjuster would only say that the Roth’s loss is substantial. Ken Roth says, "We’re learning to live with it the best we can."

Roth had flood insurance, which means most if not all of his loss will be covered.

Fay’s aftermath is keeping insurance companies busy.

Allstate insurance company has set up a mobile response unit near Beach Blvd. to help process claims.

It is near agent Stephanie Ando’s Allstate office.

"(If you have a claim) you have to talk with an adjuster," says Ando.

Agent Ando’s advice, to anyone with damage from Fay, is to contact their agent immediately. "Take pictures of your loss and separate the damaged property from the undamaged property," says Ando. Ken Roth is waiting on his adjuster’s report, but he expects the bill to be a big one.

"The way it looks it is going to be a bunch," says Roth.

Again, before you start making repairs, contact your insurance agent to find out what’s covered and what’s not covered.

If you have flood damage, but no flood insurance, you are not covered.

The Federal Emergency Management Agency (FEMA) is encouraging victims of Fay to contact the Florida Department of Financial Services at 1-877-MY-FL-CFO.

Brevard County is the only county thus far that has requested FEMA’s assistance, but other Florida counties are expected to become a part of that list.

Flood damage victims without flood insurance may qualify for a FEMA low interest loan.

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